Referrals to our Service
Most of our customers are now referred through MyAgedCare and some directly from other Service Providers.
To access subsidised aged care services, people are required to undertake an assessment process to determine what arrangements and services might be useful to help maintain independence at home. Once this assessment is done, we will receive a referral for the new client to commence meal services. At this point, we make contact directly so we can work out the specific meal needs for the new client – meal size, frequency, dietary requirements and so on. Usually the Manager conducts a brief visit to explain the service and how the 3-week-rotating menu system works. It’s important to us that we know exactly what people want (and don’t want) so the service suits each individual as much as possible.
People can be referred to MyAgedCare by us or their GP, other health provider or an authorised family member – MyAgedCare will contact the person to confirm all the details and make arrangements for a brief assessment to be completed. So if the person is able to make contact directly it’s probably quickest to do that.
Ph: 1800 200 422
(Mon-Fri 8am-8pm + Sat 10am-2pm)