*Apologies I forgot to upload this newsletter in Autumn
Hello everyone, New England is doing what it does best – Autumn. We are very lucky to enjoy this beautiful display every year in our region.
AUMOW is navigating its way through a period of significant change in the Aged Care sector. We are already in the process of making changes where we can, but we are also waiting for more information and clarification from the Department of Health & Aged Care so we know exactly what we need to do.
We will pass on whatever information we can but only when it is clear, concise and preferably not going to change! This is an evolving process.
There will be some changes to our daily office routines so we can account for 100% of our deliveries to every client, every day. It is important that our clients communicate with us about any changes to their regular services and also for our volunteers to carefully follow the delivery instructions provided.
This is all part of our duty of care which has always been in place. However, in today’s society, new rules and regulations are often aimed at those people and organisations operating at the lowest standard to encourage them to improve.
In this context, despite how well we already operate, we now have additional compliance requirements and reporting to do.
Success in Aged Care is a team effort. If our clients give us clear information about what they need, we can set up clear instructions for our meal preparation and delivery instructions. Then it’s up to the kitchen staff to correctly prepare the meals and the admin team to organise all the deliveries. Next we rely on our volunteers to read and follow the instructions to get the right food to the right people, every time. Thank you to everyone for helping us to get it right!
I’d like to take a moment to make a special mention to one of our volunteers, Mr Henry Raymond. Henry has just retired from two decades of service at the very youthful age of 94!
It’s people like Henry who are the backbone of our organization, dedicating time to our service so we can deliver meals to the community. Thank you Henry and to all our volunteers who keep us going through rain, hail or shine.
We are delighted with the new cage located at the Community Centre in Uralla for the delivery equipment to be dropped off. Donations from the Uralla Community Cooperative and the Armidale Rotary A.M club covered the cost. It looks Great!
Kerryn Williams – Manager