Hello everyone,
Well, that winter was wetter than expected! Spring is around the corner and we should expect a delightful and colourful one following the rain we have had in recent months.
On the front page we have provided an indication of the feedback received through our client surveys, issued a few months ago.
I would like to remind everyone to please contact the office if you need any alterations to your meals. Many of the surveys indicated the need for some kind of minor adjustment to meals – something as simple as “I don’t like butter beans” but without a name on the survey means that we cannot follow-up this request. You can put a little note on your menu or call the office to let us know. It’s very easy for us to swap out a vegetable if you don’t like it or cannot eat it.
Similarly for those people who may require their meals to be modified in some way to make it easier to eat. There was mixed feedback about meal adjustments and I am concerned that people do not realise the range of basic modifications we can make to your food to ensure its easy consumption.
An increasing issue that we are encountering are dental concerns which can make biting and chewing difficult or even painful. We have had some success with the addition of some extra sauce or gravy for increased moisture; perhaps dicing the meat or providing softer vegetables – this is not a difficult thing for us to do for you and this is what we are here for!
No other meal service will customize your meals for you. Please take full advantage of this. In addition to our welfare checks and follow-ups, this is what sets us apart as a premium meal service compared to the ‘drop and run’ services who leave a box of generic food at your door.
When a new client joins our service, we conduct a thorough intake process which involves asking questions around food requirements. Sometimes when you contact the office, the staff may also check-in with you about how the meals are going because your needs may change and evolve. It’s so important that these little adjustments can be done for you, so that the food we provide for you suits your individual needs.
Kerryn Williams
Manager